Terms of Service

Last Updated: 15 March 2026

Welcome to Precise Expressions Software (software.preciseexpressions.com.au). These Terms of Service govern your purchase, download, access to, and use of our WordPress and WooCommerce software products, licence keys, updates, support services, and this website.

By purchasing, downloading, installing, accessing, or using our products or services, you agree to these terms.

If you do not agree to these terms, do not purchase, download, or use our products.

1. About Us

This website is operated by Menashay Givoni trading as Precise Expressions Software.

Contact details:
Email: support@software.preciseexpressions.com.au
Website: software.preciseexpressions.com.au
Location: Melbourne, Victoria, Australia
ABN: 56 383 057 759

2. Eligibility and Orders

You may purchase our products only if you are legally capable of entering into a binding contract.

When you place an order through our website, you agree to provide current, complete, and accurate information. We may refuse or cancel an order where we reasonably suspect fraud, unauthorised payment, misuse, or a material error in pricing or product information.

3. Nature of Our Products

Our products are downloadable software products, including WordPress and WooCommerce plugins, together with related licence-key services, updates, and support.

You are responsible for ensuring that the product you purchase is suitable for your intended purpose, server environment, WordPress version, WooCommerce version, theme, and plugin stack.

4. Software Licence

All WordPress plugins sold on this website are licensed under the GNU General Public License version 2.0 or later (GPL) unless otherwise stated.

Subject to the GPL, you may use, modify, and distribute the plugin code in accordance with the GPL terms.

Your purchase does not restrict your GPL rights in the software code itself. However, your purchase plan does govern access to the following commercial services and benefits provided by us:

• licence key activation;
• automatic updates;
• access to new releases while your plan is active;
• technical support during your active support period; and
• any plan-based site activation limits that apply to our update and support systems.

For example, a Single Site, Business, or Agency plan may limit how many sites can receive automatic updates and support through our licensing system, even though the software itself remains GPL-licensed.

5. Licence Keys, Activation and Site Limits

Where a product includes a licence key, that licence key is provided to enable features such as automatic updates, support entitlement validation, and site activation management.

Licence keys are personal to the purchaser or subscribing business and must not be shared, resold, sublicensed, or used in a way that circumvents the purchased plan limits.

If your plan includes a limit on the number of activated sites, you must stay within that limit unless you upgrade to a higher plan.

6. Delivery

After successful payment, we will generally provide access to download the product and, where applicable, issue a licence key.

Delivery is usually immediate, but may be delayed by payment review, fraud checks, technical issues, or maintenance.

7. Subscription Terms, Renewals and Cancellation

Some products are sold as annual subscriptions or include an annual renewal for continued access to updates, support, and licence-key services.

Unless otherwise stated at checkout, subscriptions renew automatically for successive renewal periods equal to the initial term.

By purchasing a subscription product, you authorise us or our payment provider to charge the applicable renewal fee using your saved payment method unless you cancel before the renewal date.

You may cancel automatic renewal at any time before the next renewal charge is processed by:

• using your account area on our website, where available; or
• contacting us at support@software.preciseexpressions.com.au

If you cancel renewal:

• your current paid term will continue until its expiry date; and
• your subscription will not renew after that date.

Unless otherwise stated, cancellation stops future renewal charges only. It does not automatically entitle you to a refund for the current billing period, subject always to your rights under the Australian Consumer Law.

We may send reminder emails before renewal, but you remain responsible for managing your subscription status.

8. Software Updates

Updates are included for the active term stated on your purchased plan, usually one year from the date of purchase or renewal.

While your subscription or active licence period remains current, you will receive access to available updates for the purchased product through the WordPress dashboard or other delivery methods we make available.

If your licence or subscription expires and is not renewed:

• the plugin may continue to function on your site;
• you may lose access to automatic updates, new releases, security patches, bug fixes, and technical support; and
• some licence-key-dependent features may stop working.

We do not guarantee that older versions of our products will remain compatible with future versions of WordPress, WooCommerce, PHP, themes, hosting environments, or third-party plugins.

9. Support Policy

We provide technical support for customers with an active licence or subscription, unless otherwise stated for a specific product.

Support is generally provided by email at support@software.preciseexpressions.com.au.

Support typically covers:

• installation assistance;
• licence activation issues;
• bug investigation within our own code; and
• general configuration guidance for the product as documented.

Support generally does not include:

• custom development;
• custom design or styling changes;
• third-party plugin or theme troubleshooting beyond reasonable compatibility investigation;
• server administration;
• general WordPress training; or
• work caused by customer modifications to the plugin code unless we choose to assist.

We may set fair-use limits on support where requests are excessive, abusive, repetitive, or outside the scope of the product.

This support policy is in addition to, and does not limit, any rights or remedies you may have under the Australian Consumer Law.

10. Customer Responsibilities

You are responsible for:

• testing the plugin in a safe environment before deploying it to a live site;
• maintaining current backups of your website, files, and database;
• keeping WordPress, WooCommerce, themes, plugins, and hosting environments reasonably up to date;
• ensuring your server environment meets the product requirements; and
• keeping your account credentials and licence keys secure.

We strongly recommend that you fully back up your website before installing, updating, or removing any plugin.

11. Acceptable Use

You must not use our products, website, or licence systems:

• for unlawful purposes;
• to distribute malware or harmful code;
• to interfere with our systems or security;
• to abuse, bypass, or tamper with our licensing or update mechanisms;
• to resell or redistribute licence keys; or
• in a way that infringes intellectual property or other rights.

12. Refunds and Australian Consumer Law

We want you to be happy with your purchase and we encourage customers to contact us if they experience technical issues.

Voluntary change-of-mind policy

Because our products are downloadable software and the source code is visible upon access, we generally do not offer refunds for:

• change of mind;
• incorrect choice;
• lack of required functionality where that functionality was not advertised by us;
• incompatibility with third-party products not stated as supported; or
• failure to cancel a subscription before renewal.

Technical issues

If the product does not work substantially as described and we are unable to resolve the issue within a reasonable time after receiving sufficient information from you, we may, at our discretion, provide a refund, repair, replacement, workaround, account credit, or other appropriate remedy.

Australian Consumer Law

Nothing in these terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law, including consumer guarantees that cannot lawfully be excluded.

If our goods or services fail to comply with a consumer guarantee under the Australian Consumer Law, you may be entitled to a repair, replacement, refund, cancellation, compensation, or other remedy depending on the nature of the failure.

13. Pricing and Taxes

All prices shown on the website are in AUD (Australian Dollars) unless otherwise stated.

Prices may change at any time for future purchases. We may also change renewal pricing for future renewal terms by giving reasonable notice before the renewal is processed.

If a pricing error is obvious and unmistakable and could reasonably have been recognised as an error, we may cancel the order and refund any amount paid.

Any applicable GST will be handled in accordance with Australian tax law and displayed as required.

14. Price Changes for Existing Subscriptions

If we offer grandfathered pricing for an active subscription, that pricing applies only while the subscription remains continuously active and in good standing.

If the subscription lapses, is cancelled, is refunded, is subject to chargeback, or otherwise terminates, grandfathered pricing may no longer apply.

15. Suspension and Termination

We may suspend or disable access to licence-key services, downloads, updates, support, or accounts where we reasonably believe that:

• there has been fraud or attempted fraud;
• there has been unauthorised payment activity or chargeback abuse;
• a licence key has been shared, resold, or used outside the purchased plan;
• our systems or other users are at risk; or
• you have materially breached these terms.

Where appropriate, we will try to give notice and an opportunity to resolve the issue before permanent termination. However, we may act immediately where reasonably necessary to protect our business, systems, customers, or the public.

Termination or suspension of account-based services does not limit any rights or remedies we may have at law.

Any rights you have under the GPL in relation to software already lawfully received are not removed by termination of our commercial update, support, or account services, subject to applicable law.

16. Third-Party Services and Compatibility

Our products may integrate with or depend on third-party software, services, APIs, themes, hosting providers, and plugins.

We do not guarantee ongoing compatibility with any third-party product or service unless we expressly state that compatibility is supported.

Third-party services may change, become unavailable, or alter their pricing, features, or policies without notice to us.

17. Intellectual Property

Except for rights granted under the GPL in relation to the software code, all content on this website, including branding, logos, graphics, documentation, text, product descriptions, and website design, is owned by or licensed to us and is protected by applicable intellectual property laws.

You must not copy, reproduce, republish, or exploit our website content except as permitted by law or with our written permission.

18. Disclaimers

To the maximum extent permitted by law, our products and services are provided on an “as is” and “as available” basis.

We do not guarantee that:

• the products will be uninterrupted, error-free, or completely secure;
• all bugs will be corrected;
• the products will be compatible with every WordPress, WooCommerce, theme, plugin, hosting, or server environment; or
• the products will meet requirements not expressly stated in our product descriptions.

Nothing in this clause excludes any non-excludable rights, guarantees, or remedies you may have under law.

19. Limitation of Liability

To the maximum extent permitted by law:

• we exclude liability for indirect, incidental, special, exemplary, or consequential loss;
• we exclude liability for loss of profits, loss of revenue, loss of business opportunity, loss of goodwill, loss of data, or business interruption;
• we are not liable for loss caused by third-party products, hosting environments, customer modifications, misuse, failure to maintain backups, or use contrary to documentation.

Where liability cannot be excluded but can be limited, our liability is limited to the maximum extent permitted by law.

Subject to any non-excludable rights or remedies, our total aggregate liability arising out of or in connection with a product or service is limited to the amount paid by you for that product or service during the 12 months immediately before the event giving rise to the claim.

Nothing in these terms excludes, restricts, or modifies any liability that cannot lawfully be excluded, restricted, or modified, including under the Australian Consumer Law.

20. Indemnity

You agree to indemnify us for loss, damage, cost, or expense reasonably incurred by us arising from your unlawful use of our website, products, or services, or your breach of these terms, except to the extent caused by our own negligence, misconduct, or breach of law.

21. Privacy

We collect and handle personal information in accordance with our Privacy Policy, which forms part of your relationship with us.

By using our website and services, you acknowledge that we may collect and use personal information such as account details, billing information, support communications, IP addresses, and licence activation data as described in our Privacy Policy.

22. Changes to These Terms

We may update these terms from time to time.

The version published on our website will be the current version. Changes will apply from the stated “Last Updated” date.

If a change materially affects your existing subscription or rights, we will try to provide reasonable notice by email, account notice, website notice, or checkout notice, where practical.

23. Complaints and Contact

If you have a complaint, support issue, billing query, or believe you are entitled to a remedy under the Australian Consumer Law, please contact us first so we can try to resolve the issue promptly.

Contact: support@software.preciseexpressions.com.au

24. Governing Law

These terms are governed by the laws of Victoria, Australia and the Commonwealth of Australia.

You and we submit to the non-exclusive jurisdiction of the courts of Victoria and any courts entitled to hear appeals from them.

25. Severability

If any part of these terms is held to be invalid, unlawful, or unenforceable, that part will be severed and the remainder of the terms will continue in full force and effect.

26. Entire Agreement

These terms, together with our Privacy Policy, Refund Policy, and any product-specific terms presented at checkout or on the relevant product page, form the entire agreement between you and us in relation to their subject matter.