Refund Policy

Last Updated: 15 March 2026

At Precise Expressions Software, we want you to be happy with your purchase. This Refund Policy explains our voluntary refund position for downloadable software and also confirms that nothing in this policy limits your rights under the Australian Consumer Law.

1. Change of Mind

Because our products are downloadable software and the source code is visible upon access, we generally do not offer refunds for:

• change of mind;

• incorrect choice;

• lack of required functionality where that functionality was not advertised by us;

• incompatibility with third-party products not stated as supported; or

• failure to cancel a subscription before renewal.

2. Technical Issues

If a product does not work substantially as described and we are unable to resolve the issue within a reasonable time after receiving sufficient information from you, we may, at our discretion, provide a refund, repair, replacement, workaround, account credit, or another appropriate remedy.

To help us assess and resolve the issue, you may need to provide reasonable details such as your order number, website environment, plugin versions, screenshots, error messages, and steps to reproduce the issue.

3. Australian Consumer Law

Nothing in this Refund Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.

Our goods and services come with guarantees that cannot be excluded under Australian law. If our software or related services fail to comply with a consumer guarantee, you may be entitled to a repair, replacement, refund, cancellation, compensation, or another remedy depending on the nature of the failure. Consumers generally have rights to a refund or replacement for a major problem, and other remedies may apply for non-major failures.

4. Refund Requests

If you believe you are entitled to a remedy, please contact us at:

Email: support@software.preciseexpressions.com.au
Website: software.preciseexpressions.com.au

Please include:

• your name and order email;

• order number;

• product name;

• a description of the issue; and

• any relevant screenshots or technical details.

5. Approved Refunds

Where a refund is approved, it will generally be returned to the original payment method used for the purchase, unless otherwise required by law or agreed.

6. Contact

If you have questions about this Refund Policy, please contact:

Entity: Menashay Givoni trading as Precise Expressions Software
Email: support@software.preciseexpressions.com.au
Website: software.preciseexpressions.com.au
Location: Melbourne, Victoria, Australia