Privacy Policy

Last Updated: 15 March 2026

At Precise Expressions Software [software.preciseexpressions.com.au), we respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use, disclose, and protect personal information when you visit our website, create an account, place an order, contact support, activate a licence key, receive updates, or otherwise use our digital software products and related services.

This policy applies to our software and digital product business operated through Precise Expressions Software. It does not apply to separate privacy practices that may relate to any physical-goods business unless expressly stated.

1. About Us

This website is operated by Menashay Givoni trading as Precise Expressions Software.

Contact details:
Email: support@software.preciseexpressions.com.au
Website: software.preciseexpressions.com.au
Location: Melbourne, Victoria, Australia
ABN:56 383 057 759

2. Scope of This Policy

This Privacy Policy applies to personal information we collect through:

• our website;
• checkout and account registration;
• licence key activation and validation;
• software update checks;
• support requests and communications;
• product downloads;
• emails we send to you; and
• related business, security, and administrative processes.

3. The Personal Information We Collect

The types of personal information we may collect depend on how you interact with us.

A. Identity and Contact Information

We may collect:

• your name;
• username;
• billing name;
• business name, if provided;
• email address; and
• any contact details you provide when contacting us.

B. Order and Transaction Information

We may collect:

• the products you purchase;
• order history;
• invoice and payment records;
• subscription and renewal status;
• licence plan details; and
• limited transaction-related information from payment providers.

We do not store full credit card details on our own systems. Payments are processed by third-party payment providers such as Stripe / PayPal.

C. Account and Licence Information

We may collect:

• account login details;
• licence keys;
• activation count and status;
• product identifiers;
• software version information; and
• domain or website URL associated with licence activation.

D. Technical and Usage Information

We may collect:

• IP address;
• browser type and version;
• device type;
• operating system;
• referring URL;
• website activity logs;
• download logs;
• server and security logs; and
• cookie-related information.

E. Support Information

If you contact us for help, we may collect:

• the contents of your support request;
• screenshots, files, or examples you send us;
• diagnostic information;
• system reports you provide; and
• information about your WordPress, WooCommerce, PHP, theme, plugin, or hosting environment where relevant to support.

F. Software Licence Telemetry

When you activate a licence key or use update functionality, our plugin may send limited information to our licence or update server, such as:

• your website URL or domain;
• licence key;
• product ID and version;
• activation status;
• update request data; and
• basic technical information needed to deliver updates, validate the licence, prevent abuse, and administer support.

This telemetry is used for licence validation, update delivery, fraud prevention, abuse detection, support administration, and service security. It is not intended to track your website visitors or collect personal information from your end-users through your website.

4. How We Collect Personal Information

We collect personal information in a number of ways, including:

• directly from you when you place an order, create an account, submit a form, activate a licence, contact support, or communicate with us;
• automatically when you use our website, including through cookies, server logs, analytics tools, and similar technologies;
• from our plugins when a licence is activated, validated, or used for update checks;
• from payment processors when payment or subscription status information is returned to us;
• from email, hosting, security, backup, and support service providers we use to operate our business; and
• from publicly available or third-party sources where reasonably necessary for fraud prevention, dispute handling, or account verification.

5. Why We Collect, Hold and Use Personal Information

We may collect, hold, use, and disclose personal information for purposes including:

• creating and managing your account;
• processing orders and payments;
• delivering downloads, licence keys, and renewals;
• validating licences and managing site activations;
• providing software updates and product notices;
• providing support and troubleshooting;
• maintaining security, fraud prevention, and abuse detection;
• operating, improving, and administering our website and services;
• communicating with you about your account, subscriptions, orders, renewals, support, and product changes;
• complying with tax, accounting, legal, and regulatory obligations; and
• enforcing our Terms of Service, licence conditions, and other policies.

6. Direct Marketing

We may send you service-related communications, including emails about:

• your orders and invoices;
• account access;
• licence keys and activation;
• renewals and expiry;
• security issues;
• important product changes; and
• essential service notices.

Where we send marketing or promotional communications, we will do so in accordance with applicable Australian laws. You can unsubscribe from marketing emails at any time using the unsubscribe link in the message or by contacting us.

Unsubscribing from marketing emails will not stop transactional or service-related emails that are necessary for your account, purchases, subscriptions, or support.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• keep items in your cart;
• remember login sessions and preferences;
• improve site functionality and security;
• understand site usage;
• support checkout and account functions; and
• help diagnose performance or technical issues.

You can usually control cookies through your browser settings. However, if you disable cookies, some parts of the website may not function correctly, including login, cart, and checkout features.

8. Disclosure of Personal Information

We do not sell your personal information.

We may disclose personal information to trusted third parties where reasonably necessary to run our business and provide our services, including:

• payment providers;
• web hosting providers;
• cloud infrastructure providers;
• email delivery providers;
• customer support tools;
• software licensing and update infrastructure providers;
• backup, security, and fraud prevention providers;
• professional advisers such as accountants, lawyers, and IT consultants; and
• government, regulatory, law enforcement, or dispute resolution bodies where required or authorised by law.

We may also disclose personal information where reasonably necessary in connection with a sale, transfer, restructure, or proposed sale of our business or assets.

9. Overseas Disclosure

Some of our service providers may be located outside Australia, or may store or make accessible personal information from outside Australia.

As a result, personal information may be disclosed to or held by service providers in countries including Australia, United States, European Union member states, United Kingdom, Singapore.

Where the Privacy Act 1988 (Cth) applies to us, we will take reasonable steps required by law in relation to overseas disclosures of personal information.

10. How We Hold and Protect Personal Information

We may hold personal information in:

• our website and store database;
• account and order systems;
• licence and update servers;
• email systems;
• support platforms;
• backup systems; and
• hosting and cloud infrastructure used to operate our business.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps may include:

• SSL/TLS encryption in transit;
• access controls and passwords;
• role-based access restrictions;
• secure hosting practices;
• software updates and patching;
• logging and monitoring; and
• backup and recovery processes.

However, no system is completely secure, and we cannot guarantee absolute security.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including for business, support, security, legal, tax, accounting, and compliance purposes.

For example, we may retain:

• account and order records;
• invoices and tax-related records;
• licence and activation records;
• support communications;
• technical logs;
• security and fraud-prevention records; and
• backup copies for a reasonable period.

When personal information is no longer required, we will take reasonable steps to delete it or de-identify it, unless we are required or authorised by law to retain it.

12. Access and Correction

You may request access to the personal information we hold about you and request correction of information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

We may need to verify your identity before responding to your request.

In some cases, we may lawfully refuse part or all of a request. If so, we will explain the basis for our decision where required or appropriate.

13. Deletion and De-Identification Requests

You may ask us to delete or de-identify personal information we hold about you.

We will consider such requests in light of our legal, tax, security, fraud-prevention, contractual, and operational obligations. In some cases, we may be required or entitled to keep certain records.

Deleting some personal information may affect your ability to access your account, licence services, updates, downloads, or support.

14. Privacy Act and Australian Privacy Rights

We aim to handle personal information in line with Australian privacy good practice.

Where the Privacy Act 1988 (Cth) applies to us, we will handle personal information in accordance with our legal obligations, including applicable Australian Privacy Principles.

Most small businesses with annual turnover of A$3 million or less are not covered by the Privacy Act, although some are, and some businesses choose to opt in. Our practices may therefore reflect privacy obligations, contractual obligations, and industry good practice whether or not the Privacy Act applies in full to every aspect of our operations.

15. Data Breaches

We take data security seriously.

Where the Privacy Act applies to us and we become aware of an eligible data breach involving personal information, we will comply with any applicable notification obligations under Australian law, including the Notifiable Data Breaches scheme where required.

16. Third-Party Websites and Services

Our website, emails, or products may contain links to third-party websites or services.

We are not responsible for the privacy practices of third-party websites, plugins, themes, gateways, or services. You should review their privacy policies separately.

17. Complaints

If you have a privacy concern or complaint, please contact us first using the details below and provide enough information for us to investigate.

We will review your complaint and respond within a reasonable period.

Where the Privacy Act applies and you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner (OAIC).

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The current version will be published on our website and will take effect from the stated “Last Updated” date. Where appropriate, we may also notify users of material changes by email, website notice, or account notice.

19. Contact Us

If you have questions about this Privacy Policy, our software licensing practices, or your personal information, please contact us:

Entity: [full legal name / business name] trading as Precise Expressions Software
Email: [privacy/support email]
Website: [software.preciseexpressions.com.au]
Location: Melbourne, Victoria, Australia